Support & Troubleshooting

Questions about heat diffusion, altitude correction, or your Recipe Cards? The lab bench is staffed by an actual human — reach us directly.

DIRECT CONTACT

Email us any time at chelseapalmer025@gmail.com — we typically reply within one business day.

FREQUENTLY ASKED

How accurate is the altitude correction?

Egg Science reads your device's barometric sensor to estimate elevation and automatically corrects the local boiling point used in the heat-diffusion model. You can also enter elevation manually if you prefer a fixed value.

Does the Sous-Vide Matrix work with any immersion circulator?

The matrix only displays the physics-modeled relationship between bath temperature, hold time, and yolk texture — you set your own circulator to the recommended temperature shown.

Can I cook eggs of different target textures in the same pot?

Yes — the Multi-Egg Batch Planner shows staggered start and pull markers for 3 to 8 eggs so each one reaches its own chosen doneness even when cooked together.

Do I need an account or internet connection?

No. Egg Science runs entirely on-device. There is no account, no login, and no cloud sync required for any feature.

Why didn't I get a push notification when my egg was done?

By design, Egg Science uses on-screen visuals and haptic pulses instead of push notifications — keep the Live Timer open for the chime and haptic cue at pull time.

Illustrative marketing figures; not App Store metrics.